| 摘要 |
A method for managing a mobile device including a plurality of communication interfaces is provided. Technical support contact information is stored associated with each of the communication interfaces and a plurality of communication services supported by the communication interfaces. A connectivity problem with the mobile device is identified. A potential source of the connectivity problem is determined. The potential source is selected from the communication interfaces and the communication services. A technical support contact is initiated based on the technical support contact information associated with the potential source of the connectivity problem.
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