发明名称 |
Contact center conferencing of e-mail message |
摘要 |
The method or system for conferencing an email message such that two or more individuals can simultaneously answer an email message and input their individual expertise on a solution or answer to the email message comprising the steps of or software and circuitry for: receiving and processing an email message at an email server, supplying the email message to a custom SIP user agent to initiate an email session which simultaneously delivers the email message to client agents each containing a custom SIP user agent for processing/answering the email.
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申请公布号 |
US7349529(B2) |
申请公布日期 |
2008.03.25 |
申请号 |
US20050111251 |
申请日期 |
2005.04.21 |
申请人 |
ROCKWELL ELECTRONIC COMMERCE TECHNOLOGIES, LLC |
发明人 |
HOLLATZ MIKE;WESEN DAVID;HODSON JEFF;SUMNER ROGER |
分类号 |
H04M11/06 |
主分类号 |
H04M11/06 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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