发明名称 Method and system for diagnosing, collecting information and servicing a remote system
摘要 A monitoring system, method, and computer-program product tracks events and device states in a device and sends those events and states to a remote central service center using an Internet access module. The remote central service center monitors the received events and states for errors or warnings. The monitoring software (e.g., a dynamic link library) supports multiple data formats and multiple protocols to more effectively communicate the event and state information.
申请公布号 US7349964(B2) 申请公布日期 2008.03.25
申请号 US20060544564 申请日期 2006.10.10
申请人 RICOH COMPANY, LTD. 发明人 MOTOYAMA TETSURO;FONG AVERY
分类号 G06F15/16;G06F15/173 主分类号 G06F15/16
代理机构 代理人
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