| 摘要 |
A method, system and program product for authenticating a user seeking to perform an electronic service request is provided. The method includes verifying user identity data received from a user requesting an electronic service, detecting whether or not any variances are found based on the set of user profile data associated with the user seeking to perform the electronic service requested, identifying the risk level for the electronic service based on whether or not any variances are found and any characteristics thereof, if any variances are found, applying one or more business policies or rules for handling any variances that are found. The method further includes issuing to the user, using a customer relationship management system, a challenge corresponding to the risk level identified for the electronic service requested, and authorizing the user to perform the electronic service requested only if a correct response is received to the challenge issued.
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