| 摘要 |
The system carries out a voice recognition process for generating a log file by converting a voice signal uttered from the client terminal and operator terminal into a text, and storing the log file in a log database by being correlated with the client terminal for detecting a presence of a point of the operator asking again in a text of the log file which is used for setting a level of each client as attribute information, followed by selecting a level based on the number of times of the operator asking again by referring to an attribute information content update database including a condition for changing the attribute information based on the detection result and updating a database recording the attribute information for each client.
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