| 摘要 |
<p><P>PROBLEM TO BE SOLVED: To efficiently and effectively prepare an answer by a helpdesk. <P>SOLUTION: A helpdesk support device 1 includes: a customer system information DB 132; a matching information DB 131 for storing matching information obtained by relating a keyword for indicating the function of a product being in operation by a customer to index data of customer system information; a matching information retrieving part 121 for retrieving the matching information corresponding to an inquiry content which is indicated in a fault/inquiry slip 2 from the matching information DB based on the keyword included in the fault/inquiry slip 2 when the fault/inquiry slip 2 from the customer is received; a customer system information retrieving part 122 for retrieving the customer system information related to the inquiry content from the customer system information DB 132 through the use of the index data included in the retrieved matching information; and a result display part 125 for displaying the retrieved customer system information in an output device 17. <P>COPYRIGHT: (C)2008,JPO&INPIT</p> |
