| 摘要 |
<p><P>PROBLEM TO BE SOLVED: To provide a customer information utilization device for unitarily accumulating and utilizing customer information such as requests and needs from customers acquired through various information transmission paths. <P>SOLUTION: A customer information utilization system 1 capable of providing customer information to browsing terminals 50 though a network 2 is provided with a control part 71 or the like for converting the customer information acquired through a plurality of paths into a predetermined first format at the browsing terminal 50 through the network 2, a customer information DB 22 or EC customer information DB 23 for storing the customer information into the first format converted by the control part 72 or the like, a second format conversion part 31a for acquiring the customer information in the first format from the customer information DB 22 or the EC customer information DB 23 and converting the acquired customer information into a predetermined second format retrievable or browsable by the browsing terminals 50 through the network 2, and a customer information DB 32 for storing the customer information in the second format converted by the second format conversion part 31a. <P>COPYRIGHT: (C)2008,JPO&INPIT</p> |
