| 摘要 |
A type of multi-network integration and interaction system includes a "VLink" network server and a CTI communication controller, and the "VLink" network server and the CTI communication controller may communicate in real-time and two-way via Internet. The "VLink" network server notifies the CTI communication controller of the service request initiated by the client Internet terminal; it deals with the obtained telephone communication states and enables the client and the service provider to achieve multiple types of communications. And it judges the needed actions to be taken by the service provider based on the signals sent by the service provider's telephone terminal via CTI communication controller. The CTI communication controller initiates two callings on the traditional telephone network and connects the two callings; it detects the calling state and sends the information to the "VLink" network server; and transmits the signals sent by the service provider's telephone terminal to the "VLink" network server. This system realizes to initiate the communication link connection from Internet and enables one side of the communication to control the displayed contents on an Internet window of the other side by directly using the keyboard of the telephone.
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