| 摘要 |
The invention is directed to an architecture and method for managing multiple resources and services in an Information Technology (IT) environment. The invention particularly provides an enterprise service management unifier system for leveraging and unifying heterogeneous IT resource management systems and their services offered by multiple vendors. The system architecture provides web services based communication framework for one or more producers to publish resource management capabilities as services and one or more consumers to avail published services. The framework consists of service negotiation and customization stacks to discover, negotiate, customize, and manage services based on service level agreements mutually acceptable between producer and consumer. Layered stacks allow state persistence with additional flexibility to reengineer services in modular fashion. The method includes steps to build consumer services by accessing one or more producer services, grouping producer managed resources into logical service channels, customizing channel resource parameters, and aggregating channels into enterprise IT services. Method also includes techniques to inspect events generated by producer service(s), correlate events based on rules, and forward events to appropriate users and enterprise service components.
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