| 摘要 |
An embodiment of a computer-implemented user-interface (100) includes a display of performance metrics indicative of a performance level of a contact center agent (574), a display of at least one performance threshold (536, 537, 547, 548, 572), the performance level of the agent (574) being displayed in relation to the performance threshold (536, 537, 547, 548, 572), and a visual indication of the performance threshold (536, 537, 547, 548, 572) being associated with at least one contribution level of the contact center agent to a contact center. In some embodiments, the display of the performance metrics and the display of the performance threshold (536, 537, 547, 548, 572) are in the form of at least one graphical performance gauge (530, 534, 538, 542, 546). |
