COMMUNICATING MULTIMEDIA INFORMATION TO RESPONDENT ENDPOINTS

摘要

Communicating information to respondent endpoints includes detecting a trigger event for an incident. The trigger event is related to an incident category for the incident. A rule is identified in accordance with the incident category. The rule specifies one or more processes for responding to the incident. A collaboration session with a first respondent endpoint and a second respondent endpoint is established in accordance with the rule. The first respondent endpoint is associated with a first respondent system, the second respondent endpoint is associated with a second respondent system. Multimedia information is communicated to the first respondent endpoint and the second respondent endpoint according to the rule.