METHODS AND APPARATUS FOR ASSESSING OPERATIONAL PROCESS QUALITY AND RISK

摘要

Methods and apparatus for assessing operational process quality and risk of an entity or a group of entities. The present invention enables a user to effectively compare one or more events, representing what actually happened, with a reference, which represents ideal performance in terms of operational process quality and risk, and express th e corresponding results in quantitative terms. The present invention is capable of presentin g results in a form and with sufficient rapidity that a human decision-maker is able to timely observe conditions which represent unacceptable quality or excessive risk and respond appropriately.