| 摘要 |
<P>PROBLEM TO BE SOLVED: To improve the efficiency of specification of a customer and a last operator and to perform priority incoming processing based on contents. <P>SOLUTION: A call center system 100 comprises: a customer information database 125 in which customer's ID and customer information including a telephone number of the customer are previously correspondingly stored; an ID acquisition part 110 for receiving the customer's ID transmitted from a customer's telephone set 200 which reads out and acquires the customer's ID from a customer card 10 provided with an IC tag 15 in which at least the customer ID is stored to prepare a call in accordance with calling from the telephone set 200 and storing the received customer's ID in a memory 103; a customer recognition part 111 for reading out the customer's ID from the memory 103 and executing the retrieval of the customer information database 125 on the basis of the customer's ID to specify a calling customer and the telephone number; a customer information output part 112 for extracting the customer information of the specified customer from the customer information database 125 and outputting the extracted information to an operator terminal 165; and a connection processing part 113 for performing call connection processing between the telephone set 200 specifying the customer and the telephone number and the operator terminal 165. <P>COPYRIGHT: (C)2008,JPO&INPIT |
