PROVIDING USER ASSISTANCE FOR A SOFTWARE APPLICATION

摘要

A method, and associated system and computer program product, of providing user assistance for a software application, the method including an index of topics being displayed related to the software application. In one form, the user is provided with a selection of modes of assistance, for example the selection of modes of assistance may be two or more modes of assistance selected from the group: video; frequently asked questions (FAQs); knowledgebase; user forum; email ticket; and helpdesk contact. The user is able to select at least one mode of assistance. Also disclosed is a method including displaying a video to the user related to a selected topic, the video showing actions performable in the software application. Also disclosed is a jargon translator for user assistance in performing a function in a software application and administrator functions for generating statistical information.