发明名称 INTERACTIVE VOICE RESPONSE SYSTEM
摘要 Methods and systems for testing and analyzing integrated voice response systems are provided. Computer devices are used to simulate caller responses or inputs t o components of the integrated voice response systems. The computer devices receive response s from the components. The responses may be in the form of VXML and grammar files that are used to implement call flow logic. The responses may to analyzed to evaluate the performance of the components and/or call flow logic.
申请公布号 CA2589596(A1) 申请公布日期 2007.11.22
申请号 CA20072589596 申请日期 2007.05.22
申请人 ACCENTURE GLOBAL SERVICES GMBH 发明人 NATESAN, VIJAY CHANDAR
分类号 G10L15/00;G10L15/06;H04M3/22;H04M3/493 主分类号 G10L15/00
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