发明名称 Multi-party information analysis in a VoIP system
摘要 A system and method for collecting contextual information from several parties and generating an analyzed response to the contextual information is provided. Multiple sets of contextual information may be received from one or more clients. Relevant contextual information may be identified and pushed into a module which is configured to aggregate the relevant contextual information until it meets its threshold within a predetermined period. A set of events relating to the relevant contextual information may be generated to execute appropriate actions. The appropriate actions may include notifying a potential problem or an issue, providing a known solution, and so on. In this manner, contextual data from multiple parties can be analyzed to identify potential issues/problems that are frequently reported.
申请公布号 US2007265990(A1) 申请公布日期 2007.11.15
申请号 US20060431957 申请日期 2006.05.10
申请人 MISCROSOFT CORPORATION 发明人 SIDHU GURSHARAN S.;WANG KUANSAN;MALUEG MICHAEL D.;FORBES SCOTT C.
分类号 G06Q50/00 主分类号 G06Q50/00
代理机构 代理人
主权项
地址