| 摘要 |
A system and method for improving patient discharge from a healthcare facility automates several areas of the patient discharge process, using automatically placed contacts with communications devices. The system includes a website that is accessible by registered users, primarily nurses and physicians. Critical elements of patient discharge, currently requiring many telephone calls between nurses and other personnel are converted to a largely automated "discharge cascade." The cascade is initiated by the patient's nurse a predetermined period, for example, 24 hours, prior to a possible discharge, via the website. The website initiates an automatic communication with any or all involved physicians with a scripted, interactive call to elicit physician approval for the discharge. If the physician approves the discharge, a secondary set of automated communications are made to downstream parties, such as nursing operations, housekeeping, patient transport, home health, pharmacy, and patient family member.
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