| 摘要 |
<p><P>PROBLEM TO BE SOLVED: To efficiently transmit information to a user who has made an inquiry to a call center, and to provide a user with information necessary for the user by a simple operation. <P>SOLUTION: This information providing system is provided with an operator terminal 12 and an information providing device 4 for providing information to a user terminal 22, and the operator terminal 12 is provided with an acquisition means 14 for accepting the retrieval instruction of an operator, and for acquiring information relating to content from an external system 5 and a control means 13 for transmitting information relating to the acquired content to the information providing device 4. The information providing device 4 is provided with a writing means 42 for writing information relating to the content received from the operator terminal 12 in a screen control table 47 and a generation means 43 for acquiring the content, and for generating a screen including the content. The generation means 43 provides the generated screen to the user terminal 22 as the information of a portal site unique to each user. <P>COPYRIGHT: (C)2008,JPO&INPIT</p> |
