发明名称 |
METHODS, SYSTEMS AND COMPUTER PROGRAM PRODUCTS FOR NOTIFYING TELECOMMUNICATIONS SYSTEM TECHNICIANS OF PENDING WORK ORDERS |
摘要 |
<p>Methods, systems and computer program products that notify technicians of work to be performed on a telecommunications system are provided. Interconnections with patch panel connector ports are monitored and a work order is generated in response to detecting the relocation of a patch cord connector at a patch panel. A technician automatically is notified that a work order has been generated. The technician is requested to acknowledge receipt of a work order notification. If an acknowledgement is not received within a predetermined period of time, an alternate technician is notified of the work order. A list of work orders are displayed on a display in communication with the telecommunications system. Displayed work orders can be filtered such that the a technician only views work orders he/she is authorized to view. A technician can select a displayed work order and retrieve additional information from a server managing the work orders.</p> |
申请公布号 |
EP1847131(A1) |
申请公布日期 |
2007.10.24 |
申请号 |
EP20050855141 |
申请日期 |
2005.12.20 |
申请人 |
COMMSCOPE, INC. OF NORTH CAROLINA |
发明人 |
MACAULEY, DANIEL W.;GERMAN, MICHAEL, G.;PELUFFO, MATIAS;TSUI, HESTER |
分类号 |
H04Q1/14;H04M3/22 |
主分类号 |
H04Q1/14 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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