发明名称 Selective dedication of active and passive contact center recording resources
摘要 Recording resources are selectively dedicated for recording data exchanged between entities attached to a network including at least one agent in an enterprise, a user, and a server connected to the agent and the user. At least one interconnection point is selected among interconnection points in the network including one or more points between the user and the server, between the server and a data distributor connected to the user and the agent, and between the agent and the server for recording the exchanged data. Recording resources are dedicated to the selected interconnection point for recording the exchanged data based on an objective for recording the data.
申请公布号 US7284049(B2) 申请公布日期 2007.10.16
申请号 US20060388854 申请日期 2006.03.23
申请人 WITNESS SYSTEMS, INC. 发明人 SAFSTROM DAN;SPOHRER DAN
分类号 G06F15/173 主分类号 G06F15/173
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