摘要 |
<p>A computer telephony system allows a user to control different communications terminals at different times via a second system, external to the computer telephony system. The computer telephony system comprises a plurality of communications terminals each of which has an identifier. The computer telephony system further comprises means for generating a key and for recording internally a mapping linking the key and the identifier of a first communications terminal and means for changing the mapping, on a request by the user, so as to link the key with a second communications terminal. In operation, the key is provided to a second system, external to the computer telephony system and accessible by the user. According to one aspect, the computer telephony system further comprises means for issuing a computer telephony message comprising the identifier of the first communications terminal to a communications controller in response to receiving from the second system the key and a computer telephony command provided to the second system from the user.</p> |