SYSTEM AND METHOD FOR PROVIDING TRANSCRIPTION SERVICES USING A SPEECH SERVER IN AN INTERACTIVE VOICE RESPONSE SYSTEM

摘要

The present invention is directed to a system and method in which an interface (proxy) is positioned between a browser and a speech server such that the proxy, while transparent to both the browser and the speech server, collects and stores data, including utterances and other media obtained from a user, such that the media data can be retrieved in a uniform manner for subsequent manipulation, such as, for example, transcription or presentation (or preservation) of a tangible format of the media as a function of a transaction session with the user. The proxy is a passive monitoring device positioned between the functioning components of a system such that the proxy looks to the browser as a speech server and looks to the speech server as a browser.