| 摘要 |
A system for providing interactive voice response (IVR) service includes an intelligent IVR system and a database having a plurality of datasets for use in automatically authenticating a user and automatically determining the user's intention. Some embodiments of the intelligent IVR system use GPS data to automatically determine the user's intention. Some embodiments of communication devices include an IVR data application operable to communicate with the intelligent IVR system and thereby automatically authenticate the user and determine user intention.
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