摘要 |
System and method for dynamically reconfiguring communications session routing in a communications system, each communications session being destined for a particular entity and being associated with at least one predefined route. Location information indicative of a current location for the particular entity is obtained and applied, in combination with at least one other type of information affecting routing of communications sessions to the particular entity, to a predefined set of conditional routing rules associated with the particular entity. This rules-based processing generates a routing result, on the basis of which the at least one predefined route associated with each communications session destined for the particular entity is dynamically updated. The at least one other type of information affecting routing of communications sessions to the particular entity may include presence information, location-enhanced presence information, entity profile information and administrative information.
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