Methods, systems and computer program products for providing internet protocol television diagnostics

摘要

A method of providing internet protocol television (IPTV) diagnostics. The method includes receiving customer premise equipment (CPE) information from a diagnostic applications program interface (API) executing in a CPE. The CPE information is stored in a database. An issue is detected with the CPE and the CPE information in the database corresponding to the CPE experiencing the issue is accessed. The issue is resolved in response to the CPE information the database.