Behavior-based resource capacity adjustment method for business processes

摘要

According to an embodiment of the invention, a method includes steps of deriving a process-based resource adjustment model for the process; monitoring the process for the number of users using each of steps of the process at time t₀; calculating the number of users that will using each of the process steps at time t₁, which is later than time t₀; determining the resources required to serve the process at time t₁; and adjusting the resources as appropriate to ensure adequate capacity, this adjustment completed by time t₁. Other embodiments include a computer program product and an information processing system configure for performing the process.