| 摘要 |
<p>A calling processing method and an apparatus and system, in which the said method comprises the following steps: acquires the access identifier information according to the received calling request of the calling service access number; acquires the corresponding service number according to the said service access number and the access identifier information, and forwards the said calling request to the service number. A calling control apparatus comprises: an access information database and a calling forwarding control unit; the access information database is used for storing the service access number, the access identifier information and the information corresponding to the service number; the calling forwarding control unit is used for receiving the calling request of the calling service access number, acquiring the access identifier information according to the calling request, and acquiring the service number corresponding to the service access number and the access identifier information through inquiring the said access information database, and forwards the said calling request to the service number. By receiving the user calling request through the unified service access number of the present invention, the calling request can be conveniently and easily forwarded to the user accessed service access number and to the service number corresponding to the access identifier information, the service contact inconvenience of the user caused by replacing the user manager in the enterprises can be avoided, so the adaptability of the calling processing is improved.</p> |
