发明名称 |
METHOD AND SYSTEM FOR ON-LINE TRADING |
摘要 |
A website run by a server can be accessed by many visitors. Service and support for the website are provided by a live agent at a call center by engaging the visitors in verbal conversations. A conversation is initiated when a visitor requests telephone assistance on the website. Information about the visitor, including pages he has visited in a current or previous visit is placed in a data file or record. In response, the live agent obtains the record corresponding to the visitor and a telephone link is automatically established between the agent and the visitor.
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申请公布号 |
US2007116238(A1) |
申请公布日期 |
2007.05.24 |
申请号 |
US20060465243 |
申请日期 |
2006.08.17 |
申请人 |
JACOBI YANIV;LANG PHILIPPE;BERGER GABRIELLA |
发明人 |
JACOBI YANIV;LANG PHILIPPE;BERGER GABRIELLA |
分类号 |
H04M3/00 |
主分类号 |
H04M3/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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