发明名称 |
Method and system for providing telephone communications between a website visitor and a live agent |
摘要 |
A website run by a server can be accessed by many visitors. Services and support for the website are provided by a live agent that can engage the visitors in verbal conversations. A conversation is initiated when a visitor requests telephone assistance on the website. Information about the visitor, including pages he has visited in a current or previous visit is placed in a data file or record. In response to the request, the live agent obtains the record corresponding to the visitor and makes a telephone call (preferably using a VOIP telephone) to the visitor to provide the information requested.
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申请公布号 |
US2007116239(A1) |
申请公布日期 |
2007.05.24 |
申请号 |
US20050248379 |
申请日期 |
2005.10.11 |
申请人 |
JACOBI YANIV;LANG PHILLIPE;BERGER GABRIELLA |
发明人 |
JACOBI YANIV;LANG PHILLIPE;BERGER GABRIELLA |
分类号 |
H04M3/00;H04M5/00 |
主分类号 |
H04M3/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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