发明名称 |
MEASURING CUSTOMER SERVICE LEVELS |
摘要 |
<p>Methods and apparatus, including computer program products, for measuring how well interactive components of a service facility that are accessible to users through a communication network perform in serving users, the interactive components being a proper subset of all of the interactive components of the service facility, and using the results of the measuring to evaluate the performance of the service facility with respect to a target performance.</p> |
申请公布号 |
WO2006031497(A3) |
申请公布日期 |
2007.05.18 |
申请号 |
WO2005US31646 |
申请日期 |
2005.09.07 |
申请人 |
FMR CORP.;IANNUCCI, LOUIS A.;RONAN, ROBERT;KULIS, PETER E. |
发明人 |
IANNUCCI, LOUIS A.;RONAN, ROBERT;KULIS, PETER E. |
分类号 |
G06F17/30 |
主分类号 |
G06F17/30 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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