| 摘要 |
When a trouble occurs in a machine tool ( 20 ) sold by a machine tool manufacturer to a customer, a failure analysis apparatus ( 11 ) installed in a service center ( 10 ) of the machine tool manufacturer remotely controls the machine tool ( 20 ) to obtain operation information or alarm information of the machine tool ( 20 ) and performs failure analysis based on such information. In the service center ( 10 ), a plurality of failure analysis apparatuses ( 11 ) comprising personal computers, and a server ( 12 ) which are connected to the failure analysis apparatuses ( 11 ) for communication and to which a global IP address for the exclusive use is allocated are installed. Machine tools ( 20 ) of customers are connectable to the server ( 12 ) via the Internet ( 30 ).
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