REMOTE MAINTENANCE SYSTEM, E-MAIL CONNECTION CONFIRMATION METHOD, E-MAIL CONNECTION CONFIRMATION PROGRAM, AND E-MAIL TRANSMISSION ENVIRONMENTAL DIAGNOSTIC PROGRAM

摘要

PROBLEM TO BE SOLVED: To surely transmit an e-mail by changing an e-mail transmission environment by simply checking a transfer path to notify occurrence of a fault.

SOLUTION: When a fault is detected by a monitoring agent 16 mounted on a user device 12, fault information is notified to a maintenance center device 10 with an e-mail via the Internet 14. In a user device 12, a connection confirmation section 28 is prepared to create and transmit a connection confirmation mail of a plurality of different patterns of the e-mail contents. In a maintenance center device 10, a diagnostic section 42 is prepared to diagnose an e-mail transmission environment of the user device 12 and transmit the diagnostic result to the user device 12 with e-mail.

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