METHOD AND SYSTEM FOR ROUTING AND HANDLING CALLS USING PERSONAL RULES

摘要

[1071] A system includes a server (102) including one or more databases (103) for storing one or more handling rules specifying handling of incoming telephone calls; an intermediary routing control unit (110) configured to access the one or more databases (103) responsive to an incoming telephone call and provide the one or more handling rules to a switch control unit (113) for handling routing of the incoming telephone call, said switch control unit (113) being on a signaling path of the incoming telephone call; wherein the server (102) and intermediary routing control unit (110) are external said signaling path.