发明名称 Method and apparatus for routing a communication to a user based on a predicted presence
摘要 A method and apparatus are provided for analyzing a user's communication activity to determine presence patterns at one or more communication devices. A user's presence at one or more communication devices is monitored over time to detect at least one pattern of behavior indicating that a user is likely to be present at a given communication device during a particular time interval. Once a presence pattern is detected, a call that is destined for the user during the associated time interval can be automatically routed to the user at the given communication device. As a transition between each presence pattern is reached, i.e., when the user changes locations or devices, the probability of the user being present on one device decreases while the probability of the user being present on another device increases. According to another aspect of the present invention, the presence call processor can optionally send messages to multiple devices during these transitional times to ensure that the call is received by the intended recipient.
申请公布号 US7196630(B2) 申请公布日期 2007.03.27
申请号 US20030672634 申请日期 2003.09.26
申请人 AVAYA TECHNOLOGY CORP. 发明人 BAKER AL
分类号 G08B23/00;G08B1/00;H04L29/08 主分类号 G08B23/00
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