| 摘要 |
A system and method are disclosed for notifying customers of an agent's progress in fulfilling work orders. A system that incorporates teachings of the present disclosure may include, for example, an account management system (AMS) ( 100 ) having a communications interface ( 110 ), a memory ( 104 ), and a controller ( 102 ). The controller is programmed to submit ( 208 ) to an agent a work order corresponding to a service request of a customer ( 108 ), and submit ( 222 ) to the customer at predetermined intervals by electronic means progressive updates of the agent's progress in fulfilling the work order.
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