| 摘要 |
<P>PROBLEM TO BE SOLVED: To solve the problem that correspondence processing is time consuming, and that it results in the burden of a customer since a receptionist makes an inquiry about information for identifying merchandise such as a model number to the customer in a conventional failure reception or inquiry method over a telephone. <P>SOLUTION: This customer service system includes: an IC tag 10 in which key information for specifying merchandise and URL are recorded; a portable terminal 2 including a means for reading the IC tag 10, and for automatically performing access to the URL included in this and a means for receiving a reception page, and for transmitting key information and its own device telephone number to a predetermined device according to this, and for calling the received representative telephone number, and for notifying a calling origin telephone number for speech; and a reception system 3 including a means for transmitting the reception page to the portable terminal 2, and for performing the acquisition of the key information and the calling origin telephone number and the notification of the representative telephone number, a means for associating the key information with the calling origin telephone number, and for storing the key information as well as time in a DB and a means for receiving an automatic incoming call, and for acquiring the calling origin telephone number, and for instructing the connection of an incoming line to the telephone of a person in charge, and for retrieving the DB with the number, and for making the terminal of the person in charge display the key information whose reception time is previous and the relevant information. <P>COPYRIGHT: (C)2007,JPO&INPIT |
