| 摘要 |
A mobile device such as a mobile phone provides automated initiation of a voice link based on information obtained from a data link communication. In one embodiment a transaction is initiated via a data link by executing a client process in a user' s mobile device. The client process obtains information, such as item names and prices, from a content server. The client process presents the items for selection using the mobile device's user interface. The user makes a selection of items for purchase by interacting with the client process and/or the content server. Once a selection has been made, the user is put in voice-to-voice telephone communication with a human agent at a CSR site that handles sales of the item or items that the user selected. Automation at the CSR obtains the user's caller ID and uses the caller ID to request the record of selected items from the content server. The CSR agent is shown the record and is then able to complete the transaction with the user over the voice link. ® KIPO & WIPO 2007 |
