发明名称 |
SYSTEM AND METHOD FOR ROUTING CALLS |
摘要 |
A method of processing call is disclosed. In a particular embodiment, the method includes prompting a caller for information. The method further includes selecting a resource to process the information, determining a delay time to estimate when the resource will be available to the caller, providing a message to the caller having a time duration based on the delay time, and processing the caller's information.
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申请公布号 |
WO2006065526(A3) |
申请公布日期 |
2007.02.22 |
申请号 |
WO2005US43126 |
申请日期 |
2005.11.30 |
申请人 |
SBC KNOWLEDGE VENTURES, L.P. |
发明人 |
BUSHEY, ROBERT R.;KNOTT, BENJAMIN ANTHONY;MARTIN, JOHN MILLS |
分类号 |
H04M5/00 |
主分类号 |
H04M5/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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