SYSTEM AND METHOD FOR INTEGRATING AND MANAGING E-MAIL, VOICEMAIL AND TELEPHONE CONVERSATIONS USING SPEECH PROCESSING TECHNIQUES

摘要

A system and a method are provided. A textual transcript of a recorded voi ce communication is received. Text from a non-voice communication is received. Information about the textual transcript of the recorded voice communication and the text from the non-voice communication is provided such that a user can manage a group of communications, based at least in part on the textual transcript of the recorded voice communication and th e text from the non-voice communication.