A BANKING CUSTOMER INTERACTION SYSTEM

摘要

A customer interaction process may include conducting various activities at customer interaction console in addition to banking transactions. The customer interaction process may include retrieving customer account information associated with the customer and conducting a customer service activity with the customer at the console using the account information. The customer interaction process may also include retrieving banking product information associated with a banking product and conducting at least one sales activity using the banking product information. The customer interaction process may also include providing marketing information to customers at the customer interaction console. A configurable console system may include a plurality of customer interaction consoles and a plurality of panel assemblies that may be positioned between consoles. A multi-position chair may also be used in the system and may be positioned into multiple positions including one or more sitting positions at different heights, one or more leaning positions at different angles, and one or more storage positions.