发明名称 |
INTEGRATION OF CONTACT CENTER SURVEYS |
摘要 |
Systems and methods for integrating contact center surveys are provided. In this regard, a representative method comprises: obtaining performance data pertaining to a contact center agent, the agent being designated to assist a customer o f the contact center; providing a survey to the customer; receiving survey data responsive to the survey and corresponding to interaction with the customer by the contact center agent; and correlating the performance data with the survey data.
|
申请公布号 |
CA2566140(A1) |
申请公布日期 |
2007.02.08 |
申请号 |
CA20062566140 |
申请日期 |
2006.10.30 |
申请人 |
WITNESS SYSTEMS, INC. |
发明人 |
WATSON, JOSEPH;MCLEAN, NICK;LYERLY, THOMAS |
分类号 |
G06Q10/00;H04M3/51 |
主分类号 |
G06Q10/00 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|