发明名称 Support automation
摘要 An embodiment of a framework for servicing a client computer has a coordination engine and a data retrieval service for receiving a diagnostic data set from a client computer, an analysis service for analyzing said diagnostic data set and for generating a recommendation using the results of said analyzing. Functional modules may be executable by the services. The modules include a plurality of analysis modules for analyzing the diagnostic data set. The coordination engine is arranged to receive data from the functional modules, select modules on the basis of the diagnostic data set, and pass the data to the selected modules.
申请公布号 US2007022320(A1) 申请公布日期 2007.01.25
申请号 US20050184253 申请日期 2005.07.19
申请人 FLOCKEN PHIL A;BROTHERS WILLIAM;FAIHE YASSINE 发明人 FLOCKEN PHIL A.;BROTHERS WILLIAM;FAIHE YASSINE
分类号 G06F11/00 主分类号 G06F11/00
代理机构 代理人
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