| 摘要 |
A customer-agent routing system ( 102 ) has a memory ( 102 B) for storage, and a processor ( 102 A) for controlling operations of the memory. The processor is programmed to retrieve ( 210 ) from the memory historical information about a calling party, restrict ( 212 ) access to one or more of a plurality of services according to the retrieved historical information, and process ( 218 ) a service request from the calling party according to the restricted services.
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