System and method for customer support

摘要

A system and method are provided for customer support. The system may include an authentication application configured to receive a user's login. An authentication database can be provided that contains user security information and support contract data. The authentication application can identify a support access level based on the user security information as combined with the support contract data from the authentication database. A support application can be configured to supply defined deliverables based on the support access level linked to the support user under the support contract.