| 摘要 |
<p>Automatic customer feedback gathering systems and methods are described that provide a switch array in one or more areas of a service provider outlet by which a customer indicates a level of satisfaction with his/her service. The switch array may include two or more touch-sensitive areas that each correspond to different levels of customer satisfaction. The switch array automatically generates a signal in response to a customer input, and the signal includes information of the level of the customer's satisfaction. The signal is transferred to a processor and a database. A service provider can generate reports using information of the received signal, where the reports may include cumulative customer satisfaction ratings for a time period and may associate the customer satisfaction information with other data of the service provider.</p> |
