| 发明名称 |
Hold queue position publication |
| 摘要 |
A method, system, and program for publishing hold queue characteristics are provided. Characteristics of an on hold system are monitored. Then, responsive to a selection by a caller of a format and interface for publishing the characteristics, the characteristics are transferred to the selected interface in the selected format.
|
| 申请公布号 |
US7130411(B2) |
申请公布日期 |
2006.10.31 |
| 申请号 |
US20010005680 |
申请日期 |
2001.12.03 |
| 申请人 |
INTERNATIONAL BUSINESS MACHINES CORPORATION |
发明人 |
BROWN MICHAEL WAYNE;CHENG DAVID R.;LEUNG WING-YING STEPHANIE;OKUNSEINDE FOLU;PAOLINI MICHAEL A.;SHETH-VOSS SEEMA;WINTERS SCOTT LEE |
| 分类号 |
H04M3/523;H04M3/428;H04Q3/64 |
主分类号 |
H04M3/523 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
|
| 地址 |
|
