Help desk connect

摘要

Providing assistance to a user of a mobile device involves sending a signal from the mobile device to a help service computing arrangement via a network to initiate a help session. Device-specific data of the mobile device is sent via the network and targeted for a help database. A session identifier is associated with the device-specific data via the help service computing arrangement. A voice connection between the user and a help agent is established and the session identifier is provided to the help agent. The device-specific data is accessed by the help agent from the help database using the session identifier for purposes of providing the assistance.