A remote agent call center is functional by providing a softphone and agent bridge that allows maintaining an open telephone line to the agent's phone with or without an incoming call being connected. Incoming calls are merged into the agent bridge to allow the agent to conference with the incoming call. The softphone provides call control to allow the agent to transfer, terminate, hold, record, or the like the active call.
申请公布号
WO2006107667(A2)
申请公布日期
2006.10.12
申请号
WO2006US11388
申请日期
2006.03.29
申请人
ALPINE ACCESS;CURLEY, SEAN;GROVE, DAVID;LILIESTEDT, MIKE;SHUGART, JASON
发明人
CURLEY, SEAN;GROVE, DAVID;LILIESTEDT, MIKE;SHUGART, JASON