Multi-modal callback system

摘要

A system and method for providing multi-modal call back for a wireless communication system. A wireless terminal is connected to a wireless access network, wherein the wireless terminal is capable of generating a voice request. A multi-modal call back server is connected to the wireless access network for receiving the voice request generated by a user of the remote terminal. A voice-recognition application is operable to identify words contained in the voice request. A response-generation application uses the identified words to generate a response to the voice request. A unified messaging application is operable to interpret the response and generate a first and second response that is based on the contents of the response generated by the response-generation application. The first and second responses are then transmitted to the wireless terminal in different communication formats.