| 摘要 |
A customer service module used to handle a service for maintenance and repair of a wireless communication device requested by a customer is disclosed. The customer service module comprises a database storing at least a set of status information comprising a set of failure status information and a set of maintenance and repair status information and corresponding to an identification serial number of the wireless communication device. A failure information inputting interface at a service terminal is used to input the set of failure status information and a maintenance and repair status inputting interface at a maintenance and repair terminal is used to input the set of maintenance and repair status information. A status displaying interface is located at the service terminal and the maintenance and repair terminal respectively and used to display the set of failure status information or the set of maintenance and repair information according to the identification serial number.
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